Writing
Essays on the operational end of engagement systems — the calls nobody answers, the follow-ups nobody makes, and the metrics that reward the wrong thing. Published on the AntEngage blog. Technical notes live under Notes.
Smart Triage: The Cure for Spam Calls and Lost Patients
Spam, wrong leads and wasted time — why your front desk needs something better.
The Patient Engagement Maze: Quality vs Quantity
Every clinic tries the same fixes. Each one opens another leak. Play the maze — each move looks like progress, and each one has a cost.
The Follow-Up Leak After the Visit — "India clinic reality check"
Addressing follow-up challenges in Indian clinics: identifying the leaks and implementing solutions for better patient outcomes.